Cancellation & Refund Policy

You can reschedule or cancel any session up to 4 hours before its start time, at no cost. Use the "Reschedule" option in your dashboard or reply to your booking confirmation email.

Cancellations made within 4 hours of the session are charged a 50% cancellation fee. This helps us respect your therapist's blocked time, since we can rarely fill the slot on short notice.

If you don't join a session and don't cancel in advance, the full session fee applies. For video and phone sessions, we'll wait for you for 15 minutes before marking the session as a no-show.

In the rare case your therapist has to cancel, you'll be offered a free reschedule at a time that works for you, or a full refund — your choice.

If a session couldn't happen because of an issue on our side (video failing to connect, platform outage, etc.), we'll help you reschedule at no cost. If you'd prefer a refund instead, write to us and we'll process it.

Refunds are issued to the original payment method. UPI and card refunds typically arrive within 5–7 business days depending on your bank. Netbanking can occasionally take a little longer.

If you buy a multi-session package, individual sessions still follow the rules above. Unused sessions in a package are refundable pro-rata within 30 days of purchase.

1. Open your upcoming sessions.
2. Choose the session you want to change.
3. Tap "Reschedule" to pick a new time, or "Cancel" to release the slot.

Prefer to write? Email care@aapkaconfidant.com with your booking ID — we usually respond within a business day.

We understand emergencies happen — health issues, bereavement, unavoidable disruptions. If something like that comes up, please write to us. We handle these case by case with care.