Clinical Governance

Every therapist and psychiatrist on our platform is required to submit proof of qualification, registration with a recognised professional body, and relevant experience. Our clinical team reviews each application before an expert can begin seeing clients.

We encourage and, where appropriate, require practitioners to engage in regular clinical supervision and continuing education. This helps maintain high standards and supports practitioner wellbeing.

Practitioners work within their training and competence. If a client's needs fall outside that scope — for example, requiring emergency or in-patient care — we support referral to the right service.

Session notes and client information are handled in line with professional ethics and applicable law. Access is limited to those directly involved in delivering care.

We take feedback seriously. Clients can share concerns through their dashboard or by emailing care@aapkaconfidant.com. Clinical concerns are reviewed by our advisory board.